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Privacy Policy

Any data connected to your Post Office savings account product will be held in line with the Post Office Privacy Policy, here.

The Privacy Policy below explains how your personal information is collected, used and shared specifically when you participate in the Post Office Holiday Prize Draw promotion (“Promotion”), hosted on this website. 

There’s a lot of information here and it’s possible (if you’ve started reading) that you might not make it all the way to the end, but we want to make it as easy as we can for you to understand your rights, who’s involved, and how we use your data.  Hopefully the rest of this document will make things clear for you, but if not, feel free to contact us via the website and we’ll do what we can to help you.

This Privacy Policy covers:

1.       What the promotion involves
2.       Who we are and our roles
3.       What information we collect and why
4.       Data sharing
5.       Data retention
6.       Your data protection righ
7.       How to contact us


1.      What does the promotion involve?

This is an independent website owned and operated by SPARK Marketing Services Limited on behalf of the Post Office Holiday Prize Draw promotion.
 
It exists to allow Post Office savings account customers the chance to win a holiday worth £5,000. There’s 1 holiday available to be won each week for a total of 9 weeks, and it’s open to UK residents aged 18 and over. To qualify, you need to:
a) deposit at least £2,000 into an eligible Post Office savings account between 30th December 2024 to 2nd March 2024; and
b) opt in online by entering your full name, email address, phone number, date of birth and postal address details at this website.

 
2.      Who We Are and Our Roles

The Post Office are the Promoter of the holiday prize draw and primary data controller for any data collected via the Promotion. They shall:

  • Receive winner information from SPARK on a weekly basis (including name, email, phone number, date of birth and address)
  • Verify winners’ eligibility to claim the holiday prize in line with the terms and conditions and confirm eligibility to SPARK

However there are a couple of trusted third parties who’ll also be handling your data, to help with the fulfilment of the Promotion only.


SPARK Marketing Services Ltd (SPARK) are a sales and marketing agency, their role includes:

  • Build and hosting of the promotional website
  • Collection of personal information for entry into the promotion via this website
  • Randomly drawing winners by electronic algorithm and sharing winners’ details on a weekly basis with Post Office for verification
  • Contacting winners via phone and email to notify them of their prize
  • Providing customer service support for promotional entrants
  • Sharing of winners’ details with Cloud Nine Incentives Ltd to arrange holiday fulfilment
  • Handling and storage of personal data securely in accordance with SPARK’s Privacy Policy, which you can find here.


Cloud Nine Incentives Ltd are a travel and prize fulfilment agency, their role involves:

·        Receipt of verified winner details from SPARK (including name, email, phone number and address)
·        Contacting prize winners directly to discuss their holiday experience
·        Requesting photographic ID of winners to arrange their prize
·        Booking of holiday with an ABTA-bonded tour operator
·        Providing prize management for the winners throughout
·        Handling and storing of data in accordance with their Privacy Policy, which you can find here.


3.       What data do we collect data and why?

We collect and process the following data when you interact with this website:

  • Personal Information: Full name, email address, phone number, date of birth and home address
  • Usage Data: Information on how you interact with the website, such as your IP address or device type is gathered using commonly used tools such as cookies. Please see Cookies Policy for more information.

There are a few reasons why we collect this data…

  • To administer the promotion, including entry, notification of winners, and fulfilment of the holiday prizes.
  • To improve the website’s functionality and enhance your experience.
  • For compliance with legal or contractual obligations.
 
Your personal information such as date of birth and home address are asked for so that we can verify these details match the details held on your Post Office saving account, and that you’re eligible to enter. It’s important these details match so that we can locate your account and check whether you’ve met the required spend criteria.

We’re committed to protecting any personal details; we do understand that how your data is used and stored is important to you and therefore we take all appropriate steps to protect it.  We secure access to all transactional areas of our websites and apps using ‘https’ technology.  Access to your personal data is password-protected and we maintain our systems using the latest software updates.
 

4.      Sharing Your Information

Your personal information will only be shared between the Post Office and trusted third parties such as SPARK and Cloud Nine Incentives for the purposes of fulfilling the Promotion. 

Cloud Nine Incentives will only share prize winners’ details with third party suppliers for the purposes of booking travel arrangements or to fulfil the prize elements.

We will not sell or share your personal information with any other third parties outside of those required to administer the Promotion.


5.      How long do we keep your personal data?

The Post Office will continue to retain and hold your personal data in line with their policy.

SPARK will only retain your data as long as necessary to administer the Promotion and comply with any legal obligations. Data of non-winning entrants will be securely deleted within 4 months after the Promotion closing date.

Both SPARK and Cloud Nine Incentives will keep personal data of winners for the duration of their prize-winning experience (after travel has occurred) and for up to 12 months after. In some instances, if personal data appears on a financial statement relating to a prize, we are required by law to keep these records for 7 years.

For very good reasons, we may keep your data for longer than the periods provided, such as if you were unfortunately involved in a safety incident. If we cannot delete it for legal, regulatory, or technical reasons, we will make sure that your privacy is protected and only use it for those purposes.


6.      What are your rights with regards to the data we hold?

You can at any time:

  • Access the data we hold about you (this is normally free of charge and we’ll let you know if not).
  • Correct whatever we hold which is incorrect, out of date or incomplete.
  • Request that we delete your data under certain conditions.

Your right to withdraw consent
 
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent – you just need to contact us to let us know, but it does mean you’ll no longer be able to participate in the weekly prize draws.
 
We will always need to confirm your identity should you wish to make any changes to the data we hold.


7.      How to Contact Us

We’ll always do our best to ensure that you are satisfied with the way your data has been handled, however if you have any questions or concerns about this Privacy Policy or our data practices, please contact us at holidayprizedraw@postofficesaving.co.uk  

For privacy-related questions specific to the Post Office, please refer to their Privacy Policy here.

By entering the Promotion, you agree to the collection and use of your information as described in this policy.